Read PDF The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient in Everything You Do

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  2. The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient in Everything You Do
  3. Book Review: The Ice Cream Maker – Lean Blog
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And hence the business education begins. Some of the lessons are a bit heavy handed and the book is pretty pollyanna-ish in the way the improvements at the ice cream factory are all just automatically bought into by the staff. A longer and more complex story would have covered some of the more delicate change management issues that are inevitable even when it's clear that change is needed. That's my only criticism of the book — it really is a good read.

I would highly recommend this book as a companion to more technical books about Lean implementations.

There is simply no way I could play policeman for every worker if they're determined to undermine the business. Instead, we utilize a friendly form of peer pressure to get everyone going in the same direction. But, quality, I realized, starts with strong leadership.

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It starts with me listening more closely to our workers, and to our customers. We need clerks and stock boys and department heads with their eyes open and their brains working. Ok, there are many more tabbed pages, but I don't want to be a huge copyright infringer. I hope I've included enough to whet your appetite for a book about ice cream pun intended.


  1. MDS: | LibraryThing;
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Please post a comment and join the discussion. Subscribe to get notified about posts daily or weekly. Mark Graban is an internationally-recognized consultant , author , and professional speaker who has worked in healthcare, manufacturing, and startups.

He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation , where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. LeanBlog Podcast Update. Presenting at the Lab Quality Confab. Lately, I have been really weary about business novels. Save my name, email, and website in this browser for the next time I comment.

The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient in Everything You Do

This site uses Akismet to reduce spam. Learn how your comment data is processed. Lessons learned include: Quality is defined by the customer The surest path to improved quality is getting your front-line employees involved Take care of the employees and they'll do the right things for your customers Some of the lessons are a bit heavy handed and the book is pretty pollyanna-ish in the way the improvements at the ice cream factory are all just automatically bought into by the staff.

Peter F Drucker. Rita Mcgrath. Tilman Fertitta. Mary Thengvall. Dr Laurence J Peter.

Book Review: The Ice Cream Maker – Lean Blog

Linda A. Paul G. Ramesh D. Thales S. John Whitmore. Robert W. John Graci. Frederic Laloux. Keith Ferrazzi. Warren Berger. John P. Ramanie Samaratunge. Bestselling Series. Harry Potter. Popular Features. New Releases. Notify me. But as fast as we introduce new products, we lose the very markets we establish to countries that learn how to manufacture higher quality versions more quickly and cheaply. As Japanese and Korean firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead. In The Ice Cream Maker, Chowdhury, in a simple yet compelling story of a struggling regional ice cream manufacturer, determined to sell its ice cream to a flourishing national grocery chain, illustrates what businesses must do to instill quality into our culture, and into products and services we design, build, and market.

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Homemade Vs. Store-bought: Ice Cream

The Lean Startup Eric Ries. Shut Up and Listen! Adversity Quotient Paul G. Coaching for Performance John Whitmore. Leaders Are Made, Not Born! Reinventing Organizations Frederic Laloux.